Privacy Policy for Candore IT Ltd

Last updated: 18 August 2025

1. Introduction

Welcome to Candore IT Ltd's privacy policy.

Candore IT Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, candore-it.co.uk (the "Website"), and it informs you about your privacy rights and how the law protects you.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below.

2. Who We Are

Company Name: Candore IT Ltd

Company Number: 16452422

Registered Office: Ocmara, Oak Avenue, Preston, England, PR1 0XQ

Data Protection Officer (DPO): You can contact our DPO at hello@candore-it.co.uk. Please include "DPO" in the subject line.

3. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

Identity Data includes first name and last name.

Contact Data includes email address and telephone numbers.

Technical Data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data includes information about how you use our website, products, and services.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

4. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

enquire about our products or services through our contact form.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

Third parties or publicly available sources. We may receive personal data about you from various third parties, including:

Analytics providers such as Google.

Third-party services embedded on our site, such as Google Maps for location services and a third-party translation service.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To respond to your enquiries submitted via our contact form.

To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

To use data analytics to improve our Website, products/services, marketing, customer relationships, and experiences.

Lawful Basis for Processing

We will only process your personal data where we have a lawful basis to do so. The lawful bases we rely on are:

Consent: Where you have given us clear consent to process your personal data for a specific purpose (for example, by ticking the consent box on our contact form).

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. For example, we have a legitimate interest in analysing how our website is used to improve it and in keeping our website secure.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

9. Third-Party Links and Services

This Website may include links to third-party websites, plug-ins, and applications (such as Google Maps). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

11. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@candore-it.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk